Privacy Policy

Effective Date: 1 March 2026

Welcome to Grosvenor Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website and services in the United Kingdom.

1. Controller and Contact Information

The data controller responsible for your personal data is Grosvenor Casinos Limited, registered in England and Wales under company number 01234567, with its registered office at 123 Casino Street, London, UK, SW1A 1AA.

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Phone: +44 20 7946 0123
Postal Address: Data Protection Officer, Grosvenor Casinos Limited, 123 Casino Street, London, SW1A 1AA, United Kingdom

2. Information We Collect

We collect and process the following categories of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information.
Usage Data: information about how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect your personal data through various methods, including:

When you register an account or update your profile on our website.
When you make deposits, withdrawals, or other financial transactions.
Through your use of our website, including cookies and tracking technologies.
When you contact our customer support team.
From third-party sources such as credit reference agencies and fraud prevention services.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and age to comply with legal and regulatory requirements.
To process your transactions and manage your account.
To prevent fraud, money laundering, and other illegal activities.
To communicate with you, including sending important notices and marketing communications (where you have consented).
To improve our website and services through analysis and research.
To comply with applicable laws and regulations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with casino services you have requested.
Legal obligation: to comply with UK gambling laws, anti-money laundering regulations, and other statutory requirements.
Legitimate interests: to protect our business, prevent fraud, and improve our services, provided your rights do not override these interests.
Consent: where you have given clear consent for marketing communications.

6. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who assist us in operating our business (e.g., IT services, customer support).
Credit reference and fraud prevention agencies.
Other companies within the Grosvenor Casinos group for administrative purposes.

All third parties with whom we share your data are required to protect your information in accordance with applicable data protection laws.

7. International Transfers

Your personal data may be transferred outside the UK, including to countries that may not have the same data protection laws. When we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means your data will be retained for a minimum of 6 years following the end of your relationship with us, in line with regulatory requirements.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can request deletion of your personal data in certain circumstances.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a structured, commonly used format.
Right to object: You can object to our processing of your data for direct marketing or legitimate interests.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse site usage, and deliver personalised advertising. For detailed information, please see our Cookies Policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective as of the date indicated at the top of this page.

14. Complaints

If you have any concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.

Thank you for trusting Grosvenor Casino with your personal information.