Responsible Gambling
At Grosvenor Casino, we are committed to providing a safe and enjoyable gaming environment for all our customers. We take responsible gambling seriously and have implemented comprehensive measures to help you stay in control of your gambling activities.
Our Commitment
We are licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-001) and adhere to strict responsible gambling standards. Our commitment includes:
- Providing tools and resources to help you gamble responsibly
- Training our staff to identify and assist customers who may be experiencing gambling-related harm
- Working with leading gambling support organizations
- Implementing robust age verification and identity checks
Gambling Control Tools
We offer various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits on your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to control how long you spend gambling. You'll receive notifications when approaching your limit.
Loss Limits
Set limits on how much you can lose over a specified period to help manage your spending.
Reality Check
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Self-Exclusion
Temporarily or permanently exclude yourself from all Grosvenor Casino services. Self-exclusion periods range from 24 hours to permanent exclusion.
Warning Signs
Be aware of these potential warning signs of problem gambling:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative feelings
- Lying about gambling activities to family or friends
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential support and advice
Helpline: 0808 8020 133 (24/7)
Website: www.gamcare.org.uk
Gamblers Anonymous
Support groups for people with gambling problems
Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Information and support for responsible gambling
Website: www.begambleaware.org
GamStop
Free service to self-exclude from all UK licensed gambling operators
Website: www.gamstop.co.uk
Underage Gambling
Gambling is strictly prohibited for anyone under 18 years of age. We use advanced age verification systems and regularly monitor our premises and online platforms to prevent underage gambling.
If you suspect underage gambling, please contact us immediately at [email protected]
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to provide support and assistance:
Email: [email protected]
Phone: 0203 750 7750 (Monday to Friday, 9am-5pm)
Additional Resources
For more information about responsible gambling and support services:
- UK Gambling Commission
- Gordon Moody Association
- GamAnon (support for family and friends)
Last updated: March 2026
Remember: Gambling should be fun. When the fun stops, stop.
